Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

 provides a list of capacity limits when deploying Cisco Unified CCX.

This table shows absolute limits. Reaching the limits for multiple criteria in a specific configuration 
might not be possible. Use the Configuration and Ordering tool to see the actual limits for your 
configuration and to validate your configuration. This tool is available at:

The Configuration and Ordering tool also contains tables with more detailed server capacities and limits. 
Use the numbers in this tool as the final authority on capacities and limits.

The Configuration and Ordering Tool is available to Cisco partners only. If you are not a Cisco partner, 
you can find some capacity limits in Getting Started with Cisco Unified Contact Center Express. For 
more details and to validate your configuration, contact your Cisco sales engineer or Cisco partner to 
access this tool.

For Cisco Unified CCX Agent E-Mail capacity and limit, refer to the Configuration and Ordering Tool.

For information on capacity and sizing of Cisco Workforce Optimization, refer to Cisco Workforce 
Optimization System Configuration Guide.

For information on capacity and sizing of Cisco Unified Web and E-Mail Interaction Managers, refer to 
Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design (SRND) Guide 
for Unified Contact Center Express.

Maximum number of 
inbound agents 

300

50

48

Maximum number of 
outbound agents 

300

Not supported

Not supported

Maximum number of 
supervisors

32

10

5

Maximum number of IVR 
ports

300

50

48