Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
1-5
Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 1 Cisco Unified Contact Center Express Overview and Packaging
Inbound Voice
IVR Ports
IVR ports are packaged as either Basic or Advanced IVR ports.
•
Basic IVR Ports Licensing—Basic IVR ports are not licensed and a given configuration may have
as many Basic IVR ports as fit given the server on which the system is deployed and the mix of other
features deployed on that server. You must use the Cisco Unified CCX Configuration and Ordering
Tool to determine the maximum number of Basic IVR ports that are supported on a per configuration
basis. Basic IVR ports provide a queue point, custom messaging and prompting, caller input
collection, and processing via DTMF decoding. Decoded DTMF input may be used for both routing
and screen pop purposes. Basic IVR ports (and only Basic IVR ports) are available in both the
Standard and Enhanced packages.
as many Basic IVR ports as fit given the server on which the system is deployed and the mix of other
features deployed on that server. You must use the Cisco Unified CCX Configuration and Ordering
Tool to determine the maximum number of Basic IVR ports that are supported on a per configuration
basis. Basic IVR ports provide a queue point, custom messaging and prompting, caller input
collection, and processing via DTMF decoding. Decoded DTMF input may be used for both routing
and screen pop purposes. Basic IVR ports (and only Basic IVR ports) are available in both the
Standard and Enhanced packages.
Table 1-3
Inbound Voice Licensed Components
License
Premium
Enhanced
Standard
Concurrent inbound voice seat.
Each concurrent inbound voice user (agent or
supervisor) requires a concurrent seat license.
Each quantity one seat license provides:
supervisor) requires a concurrent seat license.
Each quantity one seat license provides:
•
Quantity one Cisco Agent Desktop (CAD)
•
Quantity one Cisco IP Phone Agent
(IPPA)
(IPPA)
•
Quantity one Cisco Supervisor Desktop
(CSD)
(CSD)
•
Quantity one Cisco Desktop Administrator
(CDA)
(CDA)
•
Quantity one historical reporting client
•
Quantity one on demand recording client
(CAD and CSD)
(CAD and CSD)
Note
In Cisco Unified CCX 5.0(2) and later
releases, CAD is available only for
Enhanced and Premium packages.
releases, CAD is available only for
Enhanced and Premium packages.
Yes.
Note
On demand
recording only
available in
Enhanced and
Premium.
recording only
available in
Enhanced and
Premium.
Yes.
Note
On demand
recording only
available in
Enhanced and
Premium.
recording only
available in
Enhanced and
Premium.
Yes.
Note
On demand
recording not
available in
Standard.
recording not
available in
Standard.
Advanced IVR port.
Note
For more detailed information, see the
.
Yes.
Note
Quantity two
Advanced IVR
Ports per each
quantity one
Premium
Inbound Voice
seat.
Advanced IVR
Ports per each
quantity one
Premium
Inbound Voice
seat.
Not available.
Not available.
High Availability (HA) option.
HA provides licensing for mirrored, warm
standby server software.
standby server software.
Yes.
Yes.
Not available.