Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Cisco Unified CCX for Cisco Unified Communications Manager Express (Cisco Unified CME) is a 
solution composed of many components. These components include Cisco Unified CCX software, Cisco 
Unified CME, Cisco routers, Cisco data switches, Cisco Voice Gateways and Cisco Unified IP Phones. 
Cisco Unified CCX software is part of the Cisco Unified CCX software platform running with Cisco 
Unified CME. Cisco Unified CCX provides software capabilities for both Cisco Unified CCX and Cisco 
Unified IP IVR. With Cisco Unified CME, Cisco Unified CCX can run either Cisco Unified CCX or 
Cisco Unified IP IVR package.

Cisco Unified CCX for Cisco Unified CME and Cisco Unified CCX for Cisco Unified Communications 
Manager (Cisco Unified CM) have the same solution architecture for the following:

Cisco Unified CCX system management

Cisco Unified Wireless IP Phone 7920 support

Citrix and Microsoft Terminal Services support for CAD

Remote Agent Over Broadband

Cisco Unified CCX ASR and TTS

Cisco Unified CCX Agent E-Mail

For detailed information about the Cisco Unified CM architecture, see 

Cisco Unified CCX for Cisco Unified CME does not support the following solution architecture:

Session Initiation Protocol (SIP) phone as an agent phone

Cisco Unified CCX Integration with Cisco Unified ICM Software

Cisco Unified CCX Outbound Preview Dialer

Cisco TelePresence Virtual Agent Solution

Cisco Interaction Managers

Cisco Agent Desktop Integration with Cisco Unified Presence

Agent Phones in Countries with Toll-Bypass Regulations

Cisco Unified Workforce Optimization

This chapter includes the following sections: