Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

This chapter helps you size the Cisco Unified CCX Server and the Cisco Unified Communications 
Manager (Cisco Unified CM) Server. 

 

This chapter contains the following sections:

The Assessment to Quality (A2Q) process is a Cisco design review and deployment assessment initiative 
that identifies and solves solution issues before a deal gets booked. Cisco Customer Contact Business 
Unit (CCBU) requires that all new Cisco Unified CCX deals be submitted to the A2Q Contact Center 
team. 

Please note the following requirements:

The Cisco A2Q process must be followed for every Cisco Unified CCX deployment.

Every Cisco Unified CCX deployment must use the Cisco Unified CCX Configuration and Ordering 
Tool. The tool will either automatically bid assure a configuration or will flag that a manual bid 
assurance review is required.

Every Cisco Unified CCX configuration must be bid assured prior to making a final offer to a 
customer.

The Cisco Unified CCX Configuration and Ordering Tool for Cisco Unified CCX and Cisco Unified IP 
IVR 7.0 must be used to size Cisco Unified CCX and Cisco Unified IP IVR systems. Also, the Cisco 
Unified CM Capacity Tool (CMCT) is the only approved tool and must be used to properly size the Cisco 
Unified CM server(s). Before sizing the servers, first familiarize yourself with the on-line Help and 
frequently asked questions (FAQs) of the tools before using them to size your systems.