Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
Chapter 8 Upgrading Cisco CRS 4.0(x) to Cisco CRS 6.0
Installing Cisco Unified Communications Manager
Installing Cisco Unified Communications Manager
After re-imaging the Cisco CRS servers, reinstall Cisco Unified Communications
Manager.
Manager.
When you install Cisco Unified Communications Manager, make sure to specify
the location of the Cisco Unified Communications Manager backup that you
saved as described in the
the location of the Cisco Unified Communications Manager backup that you
saved as described in the
When you complete the installation, make sure that the LDAP is active.
For additional information and instructions, refer to the Cisco Unified
Communications Manager documentation, which is available at this URL:
Communications Manager documentation, which is available at this URL:
Make sure that you also install current Cisco Unified Communications Manager
support patches. To obtain current support patches and installation instructions,
go to this URL:
support patches. To obtain current support patches and installation instructions,
go to this URL:
Upgrading the Cisco CRS Software
When you upgrade Cisco CRS, follow these guidelines:
•
If you see a dialog box that contains an error message or that prompts you to
perform additional tasks, follow the on-screen prompts to continue. For more
information and assistance, see
perform additional tasks, follow the on-screen prompts to continue. For more
information and assistance, see
•
You do not need to stop Cisco CRS services on servers before you upgrade.
•
Make sure that the publisher server is running when you perform an upgrade.
•
The extraction of the TAR files can take up to 30 minutes. When the
extraction completes, you should manually change the focus to the BARS
CRS Upgrade Wizard page and respond in a timely manner to any Internet
Explorer pop-up windows that require a response. Otherwise, the BARS may
time out and the restore process will stop.
extraction completes, you should manually change the focus to the BARS
CRS Upgrade Wizard page and respond in a timely manner to any Internet
Explorer pop-up windows that require a response. Otherwise, the BARS may
time out and the restore process will stop.
•
Make sure that you perform the tasks described in the
before you start the upgrade procedure.