Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

You run the Cisco CRS recover and restore procedures from the Cisco CRS 
Installer Repair Options menu. To access this menu, perform the following steps. 

Before you begin, disable virus scanning and the Cisco Security Agent (CSA) on 
the server. For more information, see the 

.

Log in to Windows as the Administrator.

Insert the Cisco CRS CD labeled Disk 1.

If the Cisco Customer Response Solutions Installation Wizard does not start 
automatically, navigate to the root folder on Disk 1 and click CRSAutorun.exe.

Click OK in the pop-up window that prompts:

The Cisco CRS Installer is about to start. Click OK to continue.

The Cisco CRS Installer performs a series of checks and processes.

If the version of the Windows Installer that the Cisco CRS Installer requires does 
not exist on this server, a window prompts you to install it. Click OK. After the 
Windows Installer installs and the server reboots automatically, log back into 
Windows as the Administrator. If the Cisco Customer Response Solutions 
Installation Wizard does not restart automatically, navigate to the root folder on 
Disk 1 and click CRSAutorun.exe.

After a few moments, the Welcome window appears.

In addition, a pop-up window displays the following message:

*Warning* Disable Cisco Security Agent and virus control software 

before proceeding. These applications can interfere with the Cisco CRS 

Installer procedure that you are performing and can cause the system 

to become unstable.

Make sure that all virus control software is disabled and click OK in the pop-up 
window.

The Cisco CRS Installer performs a series of pre-installation checks.