Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Cisco CRS creates log files for every procedure that you perform with the 
Cisco CRS Installer. These files include messages that the Cisco CRS Installer 
generates. If necessary, you can provide the log files to the Cisco Technical 
Assistance Center (TAC) for assistance with troubleshooting.

The Cisco CRS Log Collection Tool lets you to put selected log files into one zip 
file. You can run the tool remotely to move the zip file to your PC or to a network 
drive.

For more information about log files or the Log Collection Tool, refer to 
Cisco Customer Response Solutions Servicing and Troubleshooting Guide.

Update Tool is unable to connect to the LDAP or upgrade may be 

in progress on one of the nodes in the cluster. Please check 

the connection to LDAP or wait for upgrade to complete on all 

nodes and rerun the Update Utility.

The Cisco CRS Update Tool cannot execute because it cannot 

connect to the LDAP or because an upgrade is in progress on another node.

Make sure that the LDAP is connected and make sure 

that an upgrade is not in process on another node.

Windows 2003 Server with Service Pack 1 or higher is required 

to install product. Installation will now abort.

You are running the Cisco CRS Installer on a server on which 

Windows 2003 Server with Service Pack 1 or higher is not installed.

Install the current version of the Cisco-provided 

Windows 2003 Server operating system and service pack. For more 
information, see the 

.