Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 3 Installation and Upgrade Requirements, Prerequisites, and Related Procedures
Guidelines for Deploying High Availability
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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
1.
Install the Cisco CRS Engine, all the Datastore components, and Microsoft
SQL Server 2000 on the server that will be the active server before you reboot
the server.
SQL Server 2000 on the server that will be the active server before you reboot
the server.
2.
Activate all Cisco CRS components on the active server
3.
Install the Cisco CRS Engine, all the Datastore components, and Microsoft
SQL Server 2000 on the server that will be the standby server before you
reboot the server.
SQL Server 2000 on the server that will be the standby server before you
reboot the server.
4.
Activate all the components on the Standby server
Guidelines for Deploying High Availability with Four Servers
If you are deploying high availability in an environment with four servers,
perform the general steps that are described in this section. Choose the method
that suits your requirements.
perform the general steps that are described in this section. Choose the method
that suits your requirements.
Note
If servers have different hard disk sizes, use the server with smaller disks as active
servers and use the servers with the larger disks as the standby servers.
servers and use the servers with the larger disks as the standby servers.
Method 1: Bring up a Call Center Quickly and Add High Availability Later
If you want to bring up your call center quickly, perform the following general
steps in order shown. With this method, Cisco CRS starts without high availability
and you add standby servers later.
steps in order shown. With this method, Cisco CRS starts without high availability
and you add standby servers later.
1.
Install the Cisco CRS Engine on the server that will be the active Engine
server and activate the Cisco CRS Engine.
server and activate the Cisco CRS Engine.
2.
Install all Datastore components and Microsoft SQL Server 2000 on the
server that will be the active database server before you reboot the server.
server that will be the active database server before you reboot the server.
3.
Activate the Datastore components on the active database server.
4.
Install the Cisco CRS Engine on the server that will be the standby Engine
server and activate the Cisco CRS Engine.
server and activate the Cisco CRS Engine.
5.
Install all Datastore components and Microsoft SQL Server 2000 on the
server that will be the standby database server before you reboot the server.
server that will be the standby database server before you reboot the server.
6.
Activate the Datastore components on the standby database server.