Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

1-2

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

Chapter 1 About Unified IP IVR

About Installing More than One CRS Product on a Server

All CRS product packages are mutually exclusive. This means that only one of them can be installed at
any point in time on a CRS server. If more then one is installed, then priority is given to the package with
the highest number at the left in the following list:

Unified IP IVR

Unified CCX Standard

Unified CCX Enhanced

Unified CCX Premium

This means, for example, that Unified CCX Standard has a higher priority than Unified IP IVR, and if
both are installed on the same CRS server, you will only be able to use Unified CCX standard.

Note

For information about the new features in Unified CCX Release 6.0, refer the

Cisco CRS Getting Started with

Unified CCX Guide

Unified IP IVR Feature Summary

Table 1-1

lists the Cisco CRS features supported in each product.

Table 1-1

Supported Features

Feature

Unified IP IVR

Hardware configuration

Cisco MCS and Cisco approved
partner servers

Software configuration

Microsoft Windows client-server
software

Vendor systems

Unified CM 4.x

Operating systems

Windows 2003 Server and Advanced
Server

Maximum number of CTI
ports per server

300

CTI (Computer Telephony
Integration) option

Included

E-mail

Included

Database

Included

Read data from HTTP and
XMLpages

Included

MRCP ASR/TTS

Optional using Media Resource
Control Protocol (MRCP)—order
from a 3rd party vendor

For the currently supported MRCP
ASR/TTS vendors, see the current

CRS Compatibility Matrix