Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
2-4
Getting Started with Cisco Unified IP IVR, Release 6.0 (1)
Chapter 2 Features Enabled for Each Product by Product Licensing
Editor Steps Enabled by Product Licensing
Editor Steps Enabled by Product Licensing
lists the Unified IP IVR packages with the Step Editor steps enabled in each.
Historical Reports Enabled by Product Licensing
lists the historical reports that come with Unified IP IVR.
Releated Documentation
Cisco Customer Response Solutions Historical Reports User Guide
Cisco Customer Response Solutions Historical Reporting Administrator and Developer Guide
Table 2-5
Editor Steps Enabled by Product Licensing
CRS Script Step
Unified IP IVR
General
1
1.
The “Get Reporting Statistic” step is not available in Unified IP IVR.
Included
Session
Included
Contact
Included
Call Contact
2
2.
The “Place Call” step is not available to Unified IP IVR.
Included
Email Contact
Included
HTTP Contact
Included
Media
Included
User
Included
Prompt
Included
Grammar
Included
Document
Included
Database
Included
ACD
Not Available
Intelligent Contact Management (ICM) Included
CM Telephony
Included
Table 2-6
Historical Reports Enabled by Product Licensing
Report Name
Report Description
Application Performance Analysis Report
Summary information about calls received by each Unified
IP IVR application.
IP IVR application.
Detailed Call by Call CCDR Report
Detailed information about each call received by the
Unified IP IVR system.
Unified IP IVR system.
Traffic Analysis Report
Summary information about calls received by the Unified
IP IVR system during each day in the report range.
IP IVR system during each day in the report range.