Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
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Installing and Configuring Unified IP IVR with
Unified CCE
Unified CCE
This section describes how to install and configure Unified IP IVR in a Unified CCE environment.
Whether you are configuring Unified IP IVR for Unified CCE, the configuration tasks are the
same except when you get to the point of deploying the applications. However, you can configure
only one of these products at a time on a server. You cannot configure both on the same server. If
you do, Unified IP IVR takes precedence.
same except when you get to the point of deploying the applications. However, you can configure
only one of these products at a time on a server. You cannot configure both on the same server. If
you do, Unified IP IVR takes precedence.
Install and configure the Unified CCE system components in the following order:
1.
Unified CM
Note
Use the same installation and configuration procedure for installing and configuring
Unified CM in a Unified CCE Environment as you would for installing and
configuring Unified CM outside of an Unified CCE environment. See
Unified CM in a Unified CCE Environment as you would for installing and
configuring Unified CM outside of an Unified CCE environment. See
for instructions.
2.
Unified IP IVR
3.
Unified ICME Software
4.
CTI Object Server
5.
CAD Desktop Software or CTI Desktop Software