Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
C H A P T E R
7-1
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
7
Installing and Configuring Unified IP IVR or
for Unified CCE
This section contains the following:
•
•
•
•
This section describes how to install and configure Unified IP IVR for a Unified CCE system.
About Unified IP IVR in a Unified CCE System
In a Unified CCE system, you can use Unified IP IVR to extract and parse Web-based content and present
the data to customers using a telephony or HTTP interface.
the data to customers using a telephony or HTTP interface.
Unified IP IVR communicates with Unified ICME software by way of the Service Control Interface
(SCI) protocol.
(SCI) protocol.
How to Install Unified IP IVR for Unified CCE
The procedure for installing Unified IP IVR for an Unified CCE system is the same as that for installing
Unified IP IVR outside of an Unified CCE system.
Unified IP IVR outside of an Unified CCE system.
Check List for Configuring Unified IP IVR in a Unified CCE
System
After installation, in addition to the configuration tasks described in
, complete the tasks described in the following table to configure Unified IP IVR
for use in a Unified CCE environment. These tasks should be performed in the order listed.