Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

Before installing and configuring Unified ICME for use with Unified IP IVR in a Unified CCE system, 
you must do the following.

To enable the Unified ICME to communicate with the Unified IP IVR system, you must:

Add an ICM VRU PIM to an ICM VRU Peripheral Gateway.

Add a Type 2 Network VRU in the ICM Configuration Manager and select this Network VRU in the 
Advanced tab of the VRU PIM configuration.

Define the necessary ICM Labels.

Create separate ICM call types for Unified IP IVR applications and queuing applications (not 
essential, but a good practice).

Define ICM Expanded Call Variables.

Configure Announcements.

Define ICM VRU Scripts.

Configure an ICM Service for Translation Routing.

Configure an ICM Service for Post Routing.

For complete instructions on configuring Unified ICME for use in a Unified CCE Environment, see the 
appropriate installation and configuration guide for the software version you have at 

1. Install Unified CM.

On the Cisco Unified Communications Manager, you must have:

Created a Unified CM PG user and associated the user with CTI Route 
Point(s) and CTI Port(s).

Enabled CTI for the Unified CM PG user. 

2. Install Unified IP IVR 
if your Unified CCE 
system will use Unified 
IP IVR.

On the Unified IP IVR system, you must have:

Configured one CTI Route Point for each post route number and/or 
one for each translation route DNIS. 

Configured the VRU Port Group.

Configured the ICM subsystem. 

Predefined in the CRS Editor any enterprise ECC variables and 
uploaded VRU scripts. 

Specified the VRU Connection Port. 

Configured translation routing on the Unified IP IVR system.