Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
7-4
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 7 Installing and Configuring Unified IP IVR or for Unified CCE
Important Unified IP IVR Dependency Check List
Important Unified IP IVR Dependency Check List
Before you install Unified ICME, list the values for all the Unified IP IVR configurations listed in the
following table. You will need these for your Unified ICME configuration.
following table. You will need these for your Unified ICME configuration.
CRS route points, group IDs, connection ports, and IVR script names must be the same as the
corresponding Unified ICME route points, trunk group numbers, connection ports, ICM VRU script, and
enterprise ECC variable names.
corresponding Unified ICME route points, trunk group numbers, connection ports, ICM VRU script, and
enterprise ECC variable names.
lists the configuration dependencies between Unified IP IVR and Unified ICME in a Unified CCE
deployment. The items in the left column must be the same as the corresponding items in the right
column.
deployment. The items in the left column must be the same as the corresponding items in the right
column.
4. Configure
Unified IP
IVR for ICM
Post Routing.
Unified IP
IVR for ICM
Post Routing.
In a Unified ICME post routing
situation, the Unified CM receives
the call and controls it.
situation, the Unified CM receives
the call and controls it.
In this case, Unified IP IVR
receivews the call directly from
the Unified CM and then requests
instructions from the Unified
ICME system.
receivews the call directly from
the Unified CM and then requests
instructions from the Unified
ICME system.
CRS ICM Post-Routing web page
In CRS Administration,
selectApplications > Application
Management. Then click Add a New
Application, select ICM Post Routing
and click Next.
selectApplications > Application
Management. Then click Add a New
Application, select ICM Post Routing
and click Next.
"Configure an ICM
Post-Routing Application"
section in the Cisco Customer
Response Solutions
Administration Guide.
Post-Routing Application"
section in the Cisco Customer
Response Solutions
Administration Guide.
If the agent is configured in the Unified ICME system, CRS gets the routing information for the call from the
Unified ICME system, and post routes it to the Unified ICME agent when that agent becomes available.
Unified ICME system, and post routes it to the Unified ICME agent when that agent becomes available.
This situation happens when any phone numbers that are configured in Unified CM as triggers are dialed.
You do not have to configure both ICM post routing and ICM translation routing unless your configuration
requires it.
requires it.
Table 7-1
Check List for Configuring Unified IP IVR for Unified CCE (continued)
Task
Purpose
Configuration Location
Procedure Location
Table 7-2
Unified IP IVR Dependency Check List
Unified IP IVR Configuration
Unified ICME Configuration
CRS Route Points (DNIS and label for the
translation route in the Unified ICME
Configuration that maps the route point in CRS)
translation route in the Unified ICME
Configuration that maps the route point in CRS)
ICM Translation Routing Route Points (DNIS and
label)
label)
CTI Port Group IDs
ICM peripheral trunk group numbers
VRU connection port
VRU connection port in the Unified ICME system
CRS script names
ICM VRU Script names
CRS enterprise ECC (Extended Call Context)
variable names
variable names
ICM enterprise ECC variable names