Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
C H A P T E R
11-1
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
11
Performing the Initial Setup of Cisco
Unified CCX
Unified CCX
After you install Cisco Unified CCX as described in Chapter 4, use the Cisco
Unified CCX Administration application to perform the initial system setup.
Unified CCX Administration application to perform the initial system setup.
Cisco Unified CCX Administration is a web-based application that allows you to
control, configure, and monitor many functions of your Cisco Unified CCX
system. The set up procedure that you perform depends on:
control, configure, and monitor many functions of your Cisco Unified CCX
system. The set up procedure that you perform depends on:
•
Your deployment of Cisco Unified CCX with Cisco Unified Communications
Manager (Cisco Unified CM)
Manager (Cisco Unified CM)
•
Your deployment of Cisco Unified CCX with Cisco Unified Communications
Manager Express (Cisco Unified CME)
Manager Express (Cisco Unified CME)
•
The number of servers in your deployment.
If you later need to update information that you specify during the setup
procedure, you can use Cisco Unified CCX Administration to make changes. For
more information, refer the Cisco Unified Contact Center Express Administration
Guide.
procedure, you can use Cisco Unified CCX Administration to make changes. For
more information, refer the Cisco Unified Contact Center Express Administration
Guide.