Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
13-5
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Chapter 13 Patching Cisco Unified CCX
Obtaining a Patch
Obtaining a Patch
Cisco Systems, Inc. makes Cisco Unified CCX patches and associated Read Me
files available on line. If you are a registered user, you can download patches as
needed.
files available on line. If you are a registered user, you can download patches as
needed.
To download a Cisco Unified CCX patch, follow these steps:
Step 1
Go to this URL:
Step 2
Locate and double-click the desired Cisco Unified CCX 7.0(1) patch .exe file, and
follow the prompts to download that file.
follow the prompts to download that file.
Step 3
Go back to the URL listed in Step 1, locate and double-click the Read Me file for
the desired Cisco Unified CCX 7.0(1) patch and follow the prompts to download
that file.
the desired Cisco Unified CCX 7.0(1) patch and follow the prompts to download
that file.
The Read Me file provides important information about the patch.
Before You Begin
Before you install or uninstall a Cisco Unified CCX patch:
Warning
Disable Cisco Security Agent and virus control software before proceeding the
patch operation. These applications can interfere with the Cisco CRS patch
Installer procedure that you are performing and can cause the system to become
unrecoverable.
patch operation. These applications can interfere with the Cisco CRS patch
Installer procedure that you are performing and can cause the system to become
unrecoverable.
•
Restart/Reboot the Cisco CRS server on which you want to install the patch.
•
Perform a full backup of your Cisco Unified CCX system.
A backup allows you to recover your data if an unrecoverable error occurs.
•
Make sure that a copy of the patch .exe file that you are installing or
uninstalling exists on the Cisco Unified CCX Server.
uninstalling exists on the Cisco Unified CCX Server.