Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 13 Patching Cisco Unified CCX
Installing or Reinstalling a Patch
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
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Log in to the server on which you are performing the procedure as a Windows
Administrator
Administrator
Installing or Reinstalling a Patch
To install a patch for Cisco Unified CCX, perform the following steps. If your
Cisco Unified CCX deployment includes a high availability server, perform these
steps on the active Cisco Unified CCX server and then perform them on the
standby server.
Cisco Unified CCX deployment includes a high availability server, perform these
steps on the active Cisco Unified CCX server and then perform them on the
standby server.
Make sure that you perform the tasks described in the
before you start this procedure.
Step 1
On the server on which you are installing the patch, locate and double-click the
patch .exe file.
patch .exe file.
If you have previously started or completed installation of this patch, the
Overwrite Protection dialog box displays. Click Yes to All to continue.
Overwrite Protection dialog box displays. Click Yes to All to continue.
The Cisco Unified CCX Patch Installation Wizard starts and a dialog box prompts
you to close any open Internet Explorer windows, as shown in Figure 10-2.
you to close any open Internet Explorer windows, as shown in Figure 10-2.
Figure 13-1
Warning WIndow
Step 2
Close any Internet Explorer windows that are open, disable CSA and antivirus
software, and click OK.
software, and click OK.
The Welcome to the Installation Wizard window displays, as shown in Figure
10-2.
10-2.