Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
C H A P T E R
6-1
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
6
Upgrading CRS 4.0(5x) to Cisco Unified
CCX 7.0(1)
CCX 7.0(1)
This chapter describes how to upgrade from CRS 4.0(5x) to Cisco Unified CCX
7.0(1) using the Data Migration Tool (DMT, version 1.0).
7.0(1) using the Data Migration Tool (DMT, version 1.0).
Read this chapter if you are running CRS 4.0(5x) or IP IVR 4.0(5x) and are ready
to upgrade to Unified CCX 7.0(1) or Cisco Unified IP IVR 7.0(1).
to upgrade to Unified CCX 7.0(1) or Cisco Unified IP IVR 7.0(1).
DMT migrates data by backing it up from a system running CRS 4.0(5x) and
restoring the backed up data automatically on a system installed with Unified
CCX 7.0(1) while you upgrade from CRS 4.0(5x) to Unified CCX 7.0(1).
restoring the backed up data automatically on a system installed with Unified
CCX 7.0(1) while you upgrade from CRS 4.0(5x) to Unified CCX 7.0(1).
Note
DMT supports the backup process on a system running CRS 4.0(5x) and its
services releases (SR1 and SR2) including ES releases, if any.
services releases (SR1 and SR2) including ES releases, if any.
Restoring backed up data on the Unified CCX 7.0(1) system must be done as soon
as you finish installing Unified CCX 7.0(1) on a new system and before you
perform the initial setup configuration.
as you finish installing Unified CCX 7.0(1) on a new system and before you
perform the initial setup configuration.
Note
If you are running Cisco CRS versions earlier than 4.0(5x), upgrade to Cisco CRS
4.0(5x) in order to use this tool. You can also manually upgrade to Cisco CRS 5.x
using the available
4.0(5x) in order to use this tool. You can also manually upgrade to Cisco CRS 5.x
using the available
and then refer to the
to upgrade to Unified CCX 7.0(1)