Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
C H A P T E R
7-1
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
7
Upgrading CRS 4.5(x) to Cisco Unified
CCX 7.0(1)
CCX 7.0(1)
This chapter describes how to upgrade from CRS 4.5(x) to Cisco Unified CCX
7.0(1).
7.0(1).
The upgrade automatically installs all Cisco Unified CCX components. Your
Cisco Unified CCX licenses determine which components you can activate.
Cisco Unified CCX licenses determine which components you can activate.
This chapter includes the following sections:
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Refer Chapter 7, for instructions on
Back Up Cisco Unified CCX Data
To back up your CRS 4.5(x) data, refer to the documentation available at: