Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Chapter 7 Upgrading CRS 4.5(x) to Cisco Unified CCX 7.0(1)

Re-Imaging Cisco Unified CCX Servers

7-2

Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/
crs/express_4_5/installation/for_bars/crs451br.pdf

Re-Imaging Cisco Unified CCX Servers

After you back up your CRS 4.5(x) data and before you install the Cisco Unified
CCX 7.0(1) software, you must re-image the Cisco Unified CCX server.

Caution

The re-imaging process deletes all data on a server. Do not re-image the server
until you back up your CRS 4.5(x) data.

Note

•

If you are replacing a Cisco Unified CCX server, perform the re-imaging
procedure on the sever that you intend to replace.

•

Before you re-image or replace a server, make a note of its host name, Data
Source Names (DSNs) (if configured), IP address and cluster information.

To re-image a server, perform the following steps.

Step 1

Install the Cisco-provided Windows 2003 Server Operating on the server.

To install the Windows 2003 Server operating, patches, and hotfixes, refer the
appropriate operating installation document at:

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_installation_gui
des_list.html

Additionally, install any applicable Microsoft patches and hotfixes.

Step 2

Connect the Server to the Network.

Check the switch configuration and configure the link speed of the server Network
Interface Card (NIC) as appropriate for the switch.

By default, Cisco Unified CCX supports one NIC. The servers shown in the
following table contains two NICs. If you connect one of these servers to the
network, use the NIC that is shown in the table. The operating disables the other
NIC.