Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

Unified CCX manages customer voice contact centers for departments, branches, or small to 
medium-size companies planning to deploy an entry-level or mid-market contact center solution. It 
provides an Integrated Automatic Call Distribution (ACD), Unified IP IVR, and Computer Telephony 
Integration (CTI) virtual contact center solution with support for up to 300 agents and 300 Unified ports. 
An Unified IP IVR port refers to a basic self-service port for the Standard and Enhanced packages and 
a premium self-service port for the Premium package.

This chapter contains the following:                     

This chapter explains the features in Unified CCX, Release 7.0.

Windows 2003 based and aligns with Cisco Unified Communications Manager 7.0 and 6.1.

Support for Cisco Unified E-Mail Interaction Manager (Unified EIM) and Cisco Unified Web 
Interaction Manager (Unified WIM) 4.2.(4).

New naming conventions: This guide uses the following naming conventions in this documentation 
set for Unified CCX 7.0:

Cisco Unified Communications Manager was previously known as Cisco Unified CallManager. 
This guide uses Cisco Unified Communications Manager at the first occurrence and Unified CM 
for later occurrences.

Cisco Unified Communications Manager Express was previously known as Cisco Unified 
CallManager Express. This guide uses Cisco Unified Communications Manager Express at the 
first occurrence and Unified CME for later occurrences.

The term RM JTAPI user is henceforth referred to as RmCm provider.