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Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
Quick Setup Guide
Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
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iii
Getting Started with Unified CCX
C O N T E N T S
Preface
vii
Purpose
vii
Audience
vii
Organization
vii
Obtaining Documentation
ix
Cisco.com
ix
Product Documentation DVD
ix
Ordering Documentation
x
Documentation Feedback
x
Cisco Product Security Overview
x
Reporting Security Problems in Cisco Products
xi
Product Alerts and Field Notices
xi
Obtaining Technical Assistance
xii
Cisco Support Website
xii
Submitting a Service Request
xiii
Definitions of Service Request Severity
xiii
Obtaining Additional Publications and Information
xiii
P A R T
1
Unified CCX Overview
C H A P T E R
1
About Unified CCX
1-1
Unified CCX Features
1-1
Seat and Licensing Usage
1-7
About Installing Multiple Unified CCX Products on a Server
1-8
Unified CCX Package Descriptions
1-9
Feature Summary for Each Unified CCX Package
1-9
Unified CCX Subsystems Supported by Unified CCX
1-16
Sample Default Unified CCX Scripts
1-19
C H A P T E R
2
Features Enabled by Product Licensing
2-1
Unified CCX Administration Menus Enabled by Product Licensing
2-1
Prompt, Spoken Name Upload, and Plugin Options Enabled by Product Licensing
2-3
Unified CCX Subsystems Enabled by Product Licensing
2-3
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