Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

This chapter contains the following:                     

This chapter briefly describes the deployment model that you can use with this Unified CCX.

Unified CCX can be deployed anywhere in your Cisco Unified Communications network on Cisco MCS 
or Cisco approved, customer-provided servers. 

For more information on the deployment model for this Unified CCX, refer to the design guide for 
Unified CCX at 

 The following are brief descriptions of key items for a Unified CCX deployment:

 Voice Gateway. Connects the Cisco Unified Communications network to the Public Switched 
Telephone Network (PSTN) and to other private telephone systems. You purchase gateways 
separately. Both inbound and outbound calls to the PSTN travel through the gateway.

 Unified CM. Provides the features that are required to implement Cisco Unified Communications 
phones, manages gateways, and directs voice over Cisco Unified Communications traffic to the 
Unified CCX system. You must purchase Unified CM separately.

Unified CCX. Enables interoperability with between Unified CCX and Unified CME. This 
interoperability allows configuration query and update between Unified CCX and Unified CME, 
SIP-based simple and supplementary call control services including call routing between Unified 
CME and Unified CCX using SIP-based route point, Unified CCX keep alive session management 
of Unified CME, Unified CCX device and call monitoring of agent lines and call activities in Unified 
CME, and Support of Unified CCX Cisco Agent Desktop for use with Unified CME.

 Unified CCX.Contains the Unified CCX Engine that runs Unified CCX. 

The following optional, dedicated servers:

MRCP TTS.A dedicated, vendor-specific (Nuance) server that converts text into speech and 
plays it back to the caller. 

 MRCP ASR. A dedicated, vendor-specific (Nuance) server that performs real-time ASR.