Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

This chapter describes how to install and configure Unified CME for Unified CCX.

This chapter contains the following:                     

Effective Unified CCX Release 7.0, Unified CCX enables interoperability with Unified CME, Release 
4.2 between Unified CCX and Unified CME. 

After you complete the initial setup of Unified CCX (see Cisco Unified Contact Center Express 
Installation Guide), you will have identified the information that Unified CCX requires to provision 
Unified CME for Unified CCX. You can modify the Unified CME information from Unified CCX.

The interoperability with Unified CME allows for the following functions:

 Configuration query and update between Unified CCX and Unified CME. 

SIP-based simple and supplementary call control services including call routing between Unified 
CME and Unified CCX using SIP-based route point.

Unified CCX keep alive session management of Unified CME.

Unified CCX device and call monitoring of agent lines and call activities in Unified CME. 

Support of Unified CCX7.0 Cisco Agent Desktop for use with Unified CME.

The following Unified CCX features are supported by the Unified CME product for Unified CCX:

Unified CCX as a whole and as a child to Unified CCE (as a parent)