Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

If you activate tracing, monitor the CPU usage and available disk space on the server. CPU 
usage near 100% or a full disk can cause your system to shut down unexpectedly. For 
additional information,see the 

To check for the current versions of the preceding software supported by your version of Unified CCX, 
refer to the Cisco CRS Software and Hardware Compatibility Matrix. You can access it on the Web 
at 

A seat provides all the licenses required for all combinations of deployed features. A seat includes two 
Unified IP IVR ports, an agent, a supervisor, a supervisor logging in as an agent, an IP phone agent, a 
historical report client, or a recording license.

Recording licenses are only available with Unified CCX Enhanced or Premium.

Each Unified CCX Standard seat is licensed for concurrent use of one standard agent or one standard 
supervisor or one standard supervisor (a supervisor with a Unified CCX standard license) logging in as 
an agent. It includes a concurrent license use of one standard historical reporting session. 

Each Unified CCX Enhanced seat is licensed for concurrent use of one enhanced agent or one enhanced 
supervisor or one enhanced supervisor (a supervisor with a Unified CCX enhanced license) logging in 
as an agent. It includes a concurrent license use of one enhanced historical reporting session and one call 
recording or playback license.

Each Unified CCX Premium seat is licensed for concurrent use of one premium agent or one premium 
supervisor or one premium supervisor (a supervisor with a Unified CCX premium license) logging in as 
an agent. It includes a concurrent license use of one premium historical reporting session and one call 
recording or playback license (same as Unified CCX enhanced license).

The total number of seats is calculated as follows: 

 

Total seats = Total concurrent agents + Total concurrent supervisors 

Additional Unified CCX Premium seats must be purchased when the number of concurrent Unified 
IP IVR ports required is larger than twice the number of seats as computed above. 

You must purchase additional Unified CCX seats if the following situations apply:

When the number of concurrent historical reporting sessions exceeds the number of seats as 
computed above. 

When the number of concurrent call recording or playback sessions exceeds the number of seats as 
computed above. 

When using Unified CCX package licenses, consider the following factors:

Unified CCX packages are sold and licensed on a concurrent use basis. For example, if you have 
two shifts of 50 agents, you only need to purchase 50 agent licenses (not 100 licenses) for multiple 
users on a single specific PC.