Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

Unified CCX manages customer voice contact centers for departments, branches, or small to 
medium-size companies planning to deploy an entry-level or mid-market contact center solution. It 
provides an Integrated Automatic Call Distribution (ACD), Unified IP IVR, and Computer Telephony 
Integration (CTI) virtual contact center solution with support for up to 300 agents and 300 Unified ports. 
A Unified IP IVR port refers to a basic self-service port for the Standard and Enhanced packages and a 
premium self-service port for the Premium package.

This section contains the following: 

This chapter explains the new features in Release 6.0.

Unified CCX has the following new features in CRS Release 6.0(1):

New naming conventions: This guide uses the following naming conventions in this documentation 
set for Cisco CRS 6.0:

Cisco Unified Communications Manager was previously known as Cisco Unified CallManager. 
This guide uses Cisco Unified Communications Manager at the first occurrence and Unified 
CM for later occurrences.

Effective CRS 6.0 and later, the queuing functionality provided by Cisco Unified Queue Manager 
(Unified QM) will continue to be handled by Cisco Unified IP IVR (Unified IP IVR). This queuing 
functionality is already available in all Unified IP IVR releases. Unified QM will no longer be 
available as part of the Cisco CRS platform."