Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
2-3
Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 2 Features Enabled by Product Licensing
Prompt, Spoken Name Upload, and Plugin Options Enabled by Product Licensing
Prompt, Spoken Name Upload, and Plugin Options Enabled
by Product Licensing
by Product Licensing
The following table lists the availability of Cisco CRS options not listed in the preceding menu list.
Cisco CRS Subsystems Enabled by Product Licensing
The following table lists the availability of Cisco CRS subsystems and possible MRCP additions that are
automatically started with each license package.
automatically started with each license package.
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Contents and Index
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For this Page
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About
Yes
Yes
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Cisco CRS
Administration Main
Menu
Administration Main
Menu
Menu Items
Premium
Enhanced
Standard
Option
Premium
Enhanced
Standard
Prompt management
Yes
Yes
Yes
Spoken name upload
Yes
Yes
No
plugin editor
Yes
Yes
Yes
Plugin SDK
Yes
No
No
Plugin – historical reporting client (1)
Yes
Yes
Yes
Cisco Desktop Product suite
Yes
Yes
Yes
Subsystem
Premium
Enhanced
Standard
MRCP ASR (Add on)
MRCP TTS (Add
on)
on)
Application
Yes
Yes
Yes
Not applicable
Not applicable
MRCP ASR
Yes
No
No
Yes
Not applicable
Cisco Media Termination
Yes
Yes
Yes
Not applicable
Not applicable
Core reporting
Yes
Yes
Yes
Not applicable
Not applicable
Database
Yes
No
No
Not applicable
Not applicable
E-Mail
Yes
No
No
Not applicable
Not applicable
Enterprise server data
No
No
No
Not applicable
Not applicable
HTTP
Yes
No
No
Not applicable
Not applicable
ICM system
No
No
No
Not applicable
Not applicable
JTAPI
Yes
Yes
Yes
Not applicable
Not applicable
RmCm
Yes
Yes
Yes
Not applicable
Not applicable
MRCP TTS
Yes
No
No
Not applicable
Yes