Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
2-4
Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 2 Features Enabled by Product Licensing
Application Types Enabled by Product Licensing
Application Types Enabled by Product Licensing
The following table describes the application types available with each license package. You can view
each application type by accessing the Application > Mgmt > Add a New Application > Application
Type dropdown list.
each application type by accessing the Application > Mgmt > Add a New Application > Application
Type dropdown list.
Editor Steps Enabled by Product Licensing
The following table lists the Unified CCX packages with the Step Editor workflow steps enabled in each.
Voice browser
Yes
Yes
No
Yes
The Voice Browser
subsystem is available only
if Nuance ASR is enabled.
subsystem is available only
if Nuance ASR is enabled.
Not applicable
VoIP Monitor
Yes
Yes
No
Not applicable
Not applicable
Subsystem
Premium
Enhanced
Standard
MRCP ASR (Add on)
MRCP TTS (Add
on)
on)
Application Type
Premium
Enhanced
Standard
Cisco Script Application
Yes
Yes
Yes
Busy
Yes
Yes
Yes
Ring No Answer
Yes
Yes
Yes
Unified ICME system post routing when deployed with Unified ICME
and Unified CCX Gateway PG
and Unified CCX Gateway PG
Yes
Yes
Yes
Unified ICME system translation routing when deployed with Unified
ICME and Unified CCX Gateway PG
ICME and Unified CCX Gateway PG
Yes
Yes
Yes
Workflow Step
Premium
Enhanced
Standard
General
Yes
Yes
Yes
Session
Yes
Yes
Yes
Contact
Yes
Yes
Yes
Call Contact
Yes
Yes
Yes
Email Contact
Yes
No
No
HTTP Contact
Yes
No
No
Media
Yes
Yes
Yes
User
Yes
Yes
Yes
Prompt
Yes
Yes
Yes
Grammar
Yes
Yes
Yes
Document
Yes
Yes
Yes
Database
Yes
No
No