Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

A Windows service that receives alarms from the Cisco CRS Engine and its 

subsystems. 

In general, an application is a program that helps you accomplish a specific task; 

for example, a word processing program, a spreadsheet program, or an FTP client. 

Applications should be distinguished from system programs, which control the 

computer and run applications, and utilities, which are small assistance programs. 

In Cisco CRS, an application represents a configured combination of one or more 

triggers, a script, and the values for any parameter in that script. 

A group of Java beans that can be combined in many ways to create applications 

such as Cisco Unified IP IVR. The Application Engine is the execution vehicle for all 

CRS based applications including Cisco Unified Contact Center Express, Cisco 

Unified IP IVR scripts. 

Automatic Speech Recognition. A technology that allows users of IVR systems to 

speak entries rather than enter numbers on a keypad. 

See ACD. 

See ASR. 

Allows you to control how the Cisco CRS system uses CTI ports. 

A method of handling calls until they can be answered by an agent.