Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
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Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 11 Managing Unified CCX
Managing Cisco CRS Datastores
Managing Cisco CRS Datastores
Datastores are components that allow you to manage and monitor historical, repository, and
configuration data across all servers in the Cisco CRS cluster.
configuration data across all servers in the Cisco CRS cluster.
The Datastore Control Center allows you to configure and manage the following data across all servers
in the cluster:
in the cluster:
•
Agent records
•
Historical records
•
Repository data, such as prompts, grammars and documents
•
Configuration data for historical reporting
Access the Datastore Control Center by selecting Applications > Datastore Control from the Cisco
CRS administration menu bar.
CRS administration menu bar.
You can use the Datastore Control Center to obtain an overview of the datastores in the cluster and their
relationships, manage the datastore read/write access, monitor and control the replication agents (only
available for agent, historical, and repository datastores), and activate the Publisher.
relationships, manage the datastore read/write access, monitor and control the replication agents (only
available for agent, historical, and repository datastores), and activate the Publisher.
Note
For more information, refer to the Cisco Customer Response Solutions Administration Guide.