Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

A Unified CCX agent without a personal computer. The agent logs in, logs out, and 

changes states using the Cisco IP Phone screen. 

Interactive Voice Response. A system that provides information as recorded 

messages over telephone lines in response to user input in the form of spoken 

words or, more commonly, DTMF signaling. 

See JDBC. 

See JTAPI. 

Java Database Connectivity. A Java API that enables Java programs to execute 

SQL statements, allowing Java programs to interact with any SQL-compliant 

database. Because nearly all relational DBMSs support SQL, and because Java 

itself runs on most platforms, JDBC makes it possible to write a single database 

application that can run on different platforms and can interact with different 

database management systems (DBMSs). JDBC is similar to Open Data Base 

Connectivity (ODBC) but is designed specifically for Java programs, whereas 

ODBC is language-independent. 

Java Telephony Application Programming Interface. A call control model developed 

by Sun Microsystems. 

A pooled series of CTI ports that the Cisco CRS system uses to serve calls as they 

arrive at the Cisco CRS server.