Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

To check for the current versions of the preceding software supported by your version of Unified IP IVR, 
see the Cisco Unified Contact Center Express Software and Hardware Compatibility Matrix. You can 
access it on the Web at 

Compatibility Information.

 

  summarizes the description of the Unified IP IVR package

Three basic Historical Reports (IVR Traffic Analysis Report, IVR Application Performance Analysis 
Report, and the Detailed Call by Call CCDR Report) are available with both packages without needing 
a separate license. All supported Unified CCX languages are included in both packages; it is up to you 
to install which one(s) you want.

Unified IP IVR software is a multimedia (voice, data, web) IP-enabled interactive voice response 
solution that automates call handling by autonomously interacting with contacts.

Using Unified IP IVR, you can create applications to do the following:

Interpret voice data (as well as keyboard data).

Translate text to speech.

Send and respond to HTTP requests.

Send e-mail.

Enable Unified CCX to interact directly with back-end databases through ODBC (Open Database 
Connectivity) support—without agent intervention.

Unified IP IVR

Unified IP IVR Server 
Software (Required)

Unified IP IVR Ports (At 
least one is a must)

Automatic Speech 
Recognition (obtained 
through a separate 
Vendor)

Text To Speech (obtained 
through a separate 
Vendor)

VoiceXML 

Allows contact-center applications to handle 
“typical” questions by letting callers interact 
directly with back-end databases without agent 
intervention. 

This includes integration with Unified CCE if 
needed. 

This also includes three subsystems and three 
corresponding editor pallets:

The HTTP subsystem (which enables both 
incoming and outgoing HTTP support)

Outgoing e-mail support

Database support