Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide

You can filter the Contact Service Queue Activity Report (by Interval) by any of 
these parameters:

The Contact Service Queue Call Distribution Summary Report shows the number 
and percentage of calls handled and dequeued in four different time intervals. The 
time interval lengths can be configured by users.

The Contact Service Queue Call Distribution Summary Report can include these 
charts:

Interval Length

Entire report range—Displays information from the report start time through 
the report end time, but does not display information for specific intervals within 
the report period.

Thirty (30) minute intervals—Displays information for 30-minute intervals 
within the report period. The first interval begins at the report start time, the next 
interval begins 30 minutes after the report start time, and so on.

Sixty (60) minute intervals—Displays information for 60-minute intervals 
within the report period. The first interval begins at the report start time, the next 
interval begins 60 minutes after the report start time, and so on.

CSQ Names

Displays information for the CSQs selected.

Total Calls Handled 
by Time Interval and 
CSQ

For each CSQ, displays the total number of calls handled in each time interval.

Total Calls 
Abandoned by Time 
Interval and CSQ

For each CSQ, displays the total number of calls abandoned in each time 
interval.