Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
Chapter 3 Descriptions of Historical Reports
Report Details
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
Detailed Call, CSQ, Agent Report
The Detailed Call, CSQ, Agent Report shows detailed call information about the
CSQ that a call was routed to and the agent that handled the call.
CSQ that a call was routed to and the agent that handled the call.
The Detailed Call, CSQ, Agent Report can include this chart:
The Detailed Call, CSQ, Agent Report includes a table that shows the following
information:
information:
Chart Name
Description
Total Calls by
Called Number
Called Number
Displays the total number of calls to each called number.
Field
Description
Node ID – Session
ID – Sequence No.
ID – Sequence No.
Node ID is the unique numeric ID that the system assigned to each CRS server
in the cluster. It starts with number 1. (A Node ID value of 0 indicates that the
data in the report is migrated from Cisco CRS 3.x.) Session ID is the unique
session identification number that the system assigned to a call. Sequence No.
is the session sequence number that the system assigned to each call leg. The
session sequence number increases by one for each leg of a call.
in the cluster. It starts with number 1. (A Node ID value of 0 indicates that the
data in the report is migrated from Cisco CRS 3.x.) Session ID is the unique
session identification number that the system assigned to a call. Sequence No.
is the session sequence number that the system assigned to each call leg. The
session sequence number increases by one for each leg of a call.
Call Start Time
Call End Time
Call End Time
Date and time that the call started, and date and time that the call was
disconnected or transferred.
disconnected or transferred.
Contact Disp
Numeral indicating the disposition of a call as follows:
1—Abandoned. An IVR call is abandoned if it does not reach the workflow step
that defines the call as handled.
that defines the call as handled.
2—Handled. An Unified CCX call is handled when it is connected to an agent.
An Unified IP IVR call is handled if it reaches the workflow step that defines
the call as handled.
An Unified IP IVR call is handled if it reaches the workflow step that defines
the call as handled.
4—Aborted. An exception occurs in the workflow that processed the call.
5 and higher—Rejected. System resources reached maximum capacity (for
example, the maximum number of CTI ports was reached).
example, the maximum number of CTI ports was reached).