Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
Chapter A Cisco CRS Reason Codes
System-Generated Reason Code Events
A-6
Cisco CRS Historical Reports User Guide, Release 6.0(1)
PHONE_UP
Reason Code: 32756
State: Not Ready
The system issues this reason code when the agent’s phone comes up after it has
been through a Phone Down state.
been through a Phone Down state.
CALL_ENDED
Reason Code: 32755
State: Not Ready
The system issues this reason code when an agent is moved to the Not Ready state
after handling a Unified CCX call. This situation occurs in one of two cases:
after handling a Unified CCX call. This situation occurs in one of two cases:
•
If an agent (Agent 1) is in the Not Ready state and gets a consult Unified CCX
call from another agent (Agent 2). In this case, after handling the call, Agent
1 moves back to the Not Ready state.
call from another agent (Agent 2). In this case, after handling the call, Agent
1 moves back to the Not Ready state.
•
If an agent’s Automatic Available option is disabled and this agent gets a
Unified CCX call, then this agent goes to the Not Ready state after handling
the call.
Unified CCX call, then this agent goes to the Not Ready state after handling
the call.
DEVICE_RESTRICTED
Reason Code: 32754
State: Not Ready
The system issues this reason code if the agent device is flagged as a restricted
device by the Unified CM Administrator.
device by the Unified CM Administrator.
Warning
If an agent’s device is added to the restricted list, then the functionality of the
RmCm subsystem is impacted.
RmCm subsystem is impacted.