Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

The Contact Service Queue Priority Summary Report shows the total number of 
calls presented to each CSQ selected. It also shows the total number of calls by 
priority and the average number of calls per day, by priority, that were presented 
to each CSQ.

The Contact Service Queue Priority Summary Report can include this chart:

The Contact Service Queue Priority Summary Report includes a table that shows 
the following information for each CSQ:

You can sort the Contact Service Queue Priority Summary Report by this 
criterion:

Total Calls 
Presented by CSQ 
and Call Priority

For each CSQ, displays the number of calls of each call priority presented to the 
CSQ.

CSQ Name (ID) 
(Call Skills)

Name of the CSQ with a unique identification number in parentheses, and the 
call skills associated with the CSQ, if the CSQ is configured based on resource 
skills. Multiple skills are separated by commas. 

Total Calls 
Presented

Total number of calls presented to the CSQ, whether or not an agent picked up 
the call. 

Total and Average 
Number of Calls by 
Priority (Priority 1 
through Priority 10) 

Total number of calls, by priority, presented to each CSQ, and the average 
number of calls per day, by priority, presented to each CSQ.

Call priorities range from 1 (lowest) to 10 (highest). All calls start with a default 
priority of 1, unless a different priority is set in the workflow.

Contact Service 
Queue Name

Displays the report in order of the name of the CSQs.