Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 3 Description of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
You can filter the Contact Service Queue Priority Summary Report by this
parameter:
parameter:
Contact Service Queue Service Level Priority Summary Report
The Contact Service Queue Service Level Priority Summary Report contains
information about the total number and percentage of calls that are handled within
service level, and the number and percentage of calls that are handled within
service level for each call priority. Call priorities range from 1 (lowest) to 10
(highest).
information about the total number and percentage of calls that are handled within
service level, and the number and percentage of calls that are handled within
service level for each call priority. Call priorities range from 1 (lowest) to 10
(highest).
The Contact Service Queue Service Level Priority Summary Report can include
these charts:
these charts:
Filter Parameter
Result
Contact Service
Queue Name
Queue Name
Displays information for the specified CSQs.
Chart Name
Description
Total Calls that Met
Service Level
Service Level
For each CSQ, displays the total number of calls that are handled within service
level.
level.
Percentage of Calls
that Met Service
Level
that Met Service
Level
For each CSQ, displays the percentage of calls that are handled within service
level.
level.