Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
C H A P T E R
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Scheduling Historical Reports
Scheduling a historical report means instructing the Cisco Unified CCX
Historical Reports client to automatically generate the report at some time in the
future. Although you can schedule a report to generate once, the report scheduling
function is particularly useful for preparing reports that you require regularly. For
example, you can schedule an Agent Detail Report to generate every Monday at
midnight and an Agent Summary Report to generate on the first Sunday of every
month at noon.
Historical Reports client to automatically generate the report at some time in the
future. Although you can schedule a report to generate once, the report scheduling
function is particularly useful for preparing reports that you require regularly. For
example, you can schedule an Agent Detail Report to generate every Monday at
midnight and an Agent Summary Report to generate on the first Sunday of every
month at noon.
When you schedule a report, you perform these general steps:
1.
Choose general settings for the report, including the name of the report,
whether to include charts, and whether to save (export) or print the report.
whether to include charts, and whether to save (export) or print the report.
2.
Choose detailed settings for the report, if necessary, including a sort method
and a filter parameter.
and a filter parameter.
3.
Choose the time zone for the report data, if the Scheduler is running in
English locale.
English locale.
4.
Choose scheduling settings, including how often and when the report is
generated.
generated.
5.
Save the scheduling information.
The following sections include these topics:
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