Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 6 Log Files
Server Log File
6-6
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Level of detail in log files depends on values you specify in configuration files.
The level of detail of the entries in the Historical Reports client log files depends
on the LogLevel value specified in the hrcConfig.ini configuration file. The level
of detail of the entries in the Scheduler log files depends on the LogLevel value
specified in the sch.ini configuration file.
The level of detail of the entries in the Historical Reports client log files depends
on the LogLevel value specified in the hrcConfig.ini configuration file. The level
of detail of the entries in the Scheduler log files depends on the LogLevel value
specified in the sch.ini configuration file.
The information contained in the log files is designed to help you locate a
problem, if one occurs. If the Cisco Unified CCX Historical Reports client
experiences an error or a problem, open the appropriate log file and locate the
entry that describes the activity that was taking place when the error occurred.
problem, if one occurs. If the Cisco Unified CCX Historical Reports client
experiences an error or a problem, open the appropriate log file and locate the
entry that describes the activity that was taking place when the error occurred.
Related Topics
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Server Log File
The main server log file related with Historical Reporting is Historical Reporting
Servlet log file, which is explained in the following subsection.
Servlet log file, which is explained in the following subsection.
Servlet Log File
The servlet log file resides on the Cisco Unified CCX server in the following
directories:
directories:
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\var\log\active\tomcat\logs
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\var\log\active\uccx\logs
The main log file is jvm.stdout. This file logs information from each servlet
running on the Cisco Unified CCX server, including the histRepClientsServlet
servlet. This servlet provides the following information for every user who
attempts to log in to the Cisco Unified CCX Historical Reports system:
running on the Cisco Unified CCX server, including the histRepClientsServlet
servlet. This servlet provides the following information for every user who
attempts to log in to the Cisco Unified CCX Historical Reports system:
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IP address of the client computer from which the login was attempted
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Date and time of the login attempt
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Whether the login attempt was successful