Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Before a user can generate a historical report from the Unified CCX Historical 
Reports client, you must specify the Cisco Unified CCX application packages for 
which the user can generate reports.

To give a user access to historical reporting, you must first set up the user in 
Cisco Unified CCX Administration. See the

 Cisco Unified CCX Administration 

(http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_in
stallation_and_configuration_guides_list.html) for more information.

The following table shows the historical reports that are available for each Cisco 
Unified CCX application package. In this table, “Yes” means that a report is 
available, and “—” means that a report is not available. If you give a user access 
to an application, the user will be able to generate all of the reports that are 
available for that application.

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes

—

Yes

Yes

Yes