Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Preface
Overview
Cisco Unified Contact Center Express Historical Reports User Guide provides
instructions and related information for installing, upgrading, and accessing the
Cisco Unified Contact Center Express (Cisco Unified CCX) Historical Reports
Client interface. This manual also describes each historical report in detail,
explains how to generate, view, print, save, and schedule historical reports, and
provides information for administrating the Historical Reports system.
instructions and related information for installing, upgrading, and accessing the
Cisco Unified Contact Center Express (Cisco Unified CCX) Historical Reports
Client interface. This manual also describes each historical report in detail,
explains how to generate, view, print, save, and schedule historical reports, and
provides information for administrating the Historical Reports system.
Audience
This manual is intended for call center supervisors who need to prepare and
understand Cisco Unified CCX historical reports.
understand Cisco Unified CCX historical reports.