Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

This manual is organized as follows:

For the complete list of terms used in Cisco Unified CCX and Cisco Unified IP 
IVR, see

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_technical_refe
rence_list.html

Introduces the Cisco Unified CCX 
database and describes the Cisco 
Unified CCX Historical Reports client 
interface

Provides instructions for installing, 
upgrading, and giving users access to 
the Cisco Unified CCX Historical 
Reports system, describes 
configuration files, and explains how 
to change the language on the client 
computer

Provides an overview and descriptions 
of each historical report

Describes how to generate, view, 
print, and save historical reports

Explains how to use the Scheduler to 
automatically generate historical 
reports at some time in the future

Describes the Cisco Unified CCX 
Historical Reports system log files

Describes the events that cause an 
agent to go to the Logout state or Not 
Ready state