Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 6 Log Files
Client System Log Files
To open a log file using another text editor, start the editor, then open the file. You
can use the editor tools to move through the information in this window, to print
the file, or to save it under another name.
can use the editor tools to move through the information in this window, to print
the file, or to save it under another name.
To open any log file from the Cisco Unified CCX Historical Reports main
window, follow these steps:
window, follow these steps:
Procedure
Step 1
Click Help > Application Logs.
Step 2
Navigate to the directory containing the log file that you want to open, if
necessary, and double-click the file name that you want.
necessary, and double-click the file name that you want.
The file appears in a Notepad window.
To open a Scheduler log file from the Scheduler, follow these steps:
Procedure
Step 1
Right-click the Scheduler icon that appears in the status area on your Windows
taskbar.
taskbar.
The Scheduler pop-up menu appears.
Step 2
Choose View CiscoSch.log or View CiscoPrintExport.log.
The file you choose appears in a Notepad window.
Interpreting Log Files on the Client System
Each log file on the Cisco Unified CCX client system contains a series of entries.
The entries describe each activity that occurs in the part of the system for which
the file is maintaining information. Each entry includes the date and time at which
the activity occurred and a description of the activity. This information is
arranged in order of occurrence, with the most recent activity shown at the end of
The entries describe each activity that occurs in the part of the system for which
the file is maintaining information. Each entry includes the date and time at which
the activity occurred and a description of the activity. This information is
arranged in order of occurrence, with the most recent activity shown at the end of