Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
C H A P T E R
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Cisco Unified CCX Reason Codes
This appendix describes the events that cause an agent to go to the Logout state
or Not Ready state. The built-in agent Not Ready reason codes are generated by
the Unified CCX server. The Agent State Detail table includes a valid reason code
for these two states. Reason codes for other states is zero (default).
or Not Ready state. The built-in agent Not Ready reason codes are generated by
the Unified CCX server. The Agent State Detail table includes a valid reason code
for these two states. Reason codes for other states is zero (default).
This appendix includes the following sections:
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