Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Reason codes are initiated by the agent from the Cisco Agent Desktop or are 
generated by the system. For details on agent-triggered reason code explanations 
see the Cisco Agent Desktop User’s Guide and the Cisco Desktop Administrator 
User’s Guide. 

The system-generated reason codes are displayed in the following reports when 
the Unified CCX server moves an agent to the Logout or Not Ready states: 

Logout reason codes: The Agent Login Logout Activity Report displays 
detailed information about the login/logout date, time, and other details for 
each session during the report period (see 

). 

Not Ready reason codes: The Agent Not Ready Reason Code Summary 
Report displays information about the length of time each agent spent in Not 
Ready state during a specified report period. For each agent, the total time 
spent in the Not Ready state is displayed along with other details (see 

).

Logout and Not Ready reason codes: The Agent State Detail Report 
displays about when the agent changed from one state to another. (see 

).

Each system-generated reason code in these reports are associated with an event 
indicating the agent’s status (see 

). 

The following events trigger system-generated reason codes:

 = 32767 

 = 32766 

 = 32765 

 = 32764

 = 32763 

 = 32762