Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
A-5
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
AGT_LOGON
Reason Code: 32760
State: Not Ready
The system issues this reason code when an agent logs in and is automatically
placed in the Not Ready state.
placed in the Not Ready state.
PHONE_DOWN
Reason Code: 32759
State: Not Ready
The system issues this reason code if the agent’s phone crashes and that agent is
placed in the unavailable state.
placed in the unavailable state.
WORK_TIMER_EXP
Reason Code: 32758
State: Not Ready
The system issues this reason code when an agent’s state is changed from WORK
to Not Ready. This change occurs if the WORK state for that agent’s CSQ is
associated with an expired wrap-up timer.
to Not Ready. This change occurs if the WORK state for that agent’s CSQ is
associated with an expired wrap-up timer.
CM_FAILOVER
Reason Code: 32757
State: Not Ready
The system issues this reason code when the Unified CM fails over and the agent
is moved to the Not Ready state.
is moved to the Not Ready state.