Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
A-4
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
CRS_FAILURE
Reason Code: 32764
State: Logout
The system issues this reason code when the active server becomes the standby
server and the agent loses connection to the Unified CCX Platform.
server and the agent loses connection to the Unified CCX Platform.
AGT_RNA
Reason Code: 32763
State: Not Ready
The system issues this reason code when the agent fails to answer an Unified CCX
call within the specified timeout period.
call within the specified timeout period.
AGT_OFFHOOK
Reason Code: 32762
State: Not Ready
The system issues this reason code when the agent goes off the hook to place a
call. If the agent remembered to do this task the corresponding agent-triggered
reason code is displayed. If the agent did not remember to do this task, the system
issues this reason code.
call. If the agent remembered to do this task the corresponding agent-triggered
reason code is displayed. If the agent did not remember to do this task, the system
issues this reason code.
AGT_RCV_NON_ICD
Reason Code: 32761
State: Not Ready
The system issues this reason code when the agent is logged on to the CAD or IP
Phone and then receives a call that is not queued on the Unified CCX Platform.
Phone and then receives a call that is not queued on the Unified CCX Platform.