Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 3 Descriptions of Historical Reports
Overview of Reports
3-2
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Overview of Reports
Cisco Unified CCX Historical Reports can generate a variety of historical reports
- voice and e-mail.
- voice and e-mail.
shows the following information for each report:
•
Report Name and Reference—Name of the historical report and reference to
section in this chapter that contains detailed information about the report.
section in this chapter that contains detailed information about the report.
•
Application Package—Cisco Unified CCX packages for which the report is
available.
available.
•
Description—Brief description of the content of the report.
Each report is described in alphabetical order in the
Table 3-1
Summary of Voice Historical Reports
Report Name and Reference
Application Package
Description
•
Unified CCX
a
Standard
•
Unified CCX Enhanced
•
Unified CCX Premium
Detailed information about each
abandoned call
abandoned call
•
Unified CCX Standard
•
Unified CCX Enhanced
•
Unified CCX Premium
Detailed information about each aborted
or rejected call
or rejected call
•
Unified CCX Standard
•
Unified CCX Enhanced
•
Unified CCX Premium
Summary information about inbound and
outbound transfer, conference, and agent
calls
outbound transfer, conference, and agent
calls
•
Unified CCX Standard
•
Unified CCX Enhanced
•
Unified CCX Premium
Detailed information about each call
received or made by each agent
received or made by each agent
•
Unified CCX Standard
•
Unified CCX Enhanced
•
Unified CCX Premium
Detailed information about the login and
logout activities of each agent
logout activities of each agent