Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

 (recordID maps to targetID when targetType is 0, and via profileID)

 (via profileID)

 (recordID maps to origMonitoredID when origMonitoredIDType 

is 2, and via profileID)

 (via resourceGroupID and profileID)

 (via skillGroupID and profileID)

 (contactServiceQueueID maps to csqID, and via profileID

Database Table Name: CrsApplication

The CrsApplication table records application information. An application is uniquely identified by 
applicationName. When an application is created, a new record is inserted into this table. When an 
application is modified, the old record is marked as inactive, and a new record is inserted into the table 
with a new recordID. When an application is deleted, the corresponding record is marked as inactive.

The CrsApplication table contains the information shown in 

orderList

Reserved for future use.

int

NULL

wrapupTime

Time in seconds that agent is placed in Work state. 

Possible values: 

 

1 – 7200

 

0 – disabled

smallint

NULL

prompt

The prompt value is used for remote monitoring. The 
customer can record the name of the CSQ and store it in a 
WAV file. This field contains the name of the WAV file.

lvarchar (256)

NOT NULL

privateData

Any fields which are used internally only can be stored in 
this column in a blob.

BLOB

NULL

queueType

A type of the CSQ. 

Possible values: 

 

0 – voice CSQ

 

1 – email CSQ

smallint 

NOT NULL