Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

 (via resourceID, profileID)

 (resourceID maps to agentID, via profileID)

 (resourceID maps originatorID/destinationID when 

originatorType/destinageType is 1, via profileID)

 (resourceID maps to targetID when targetType is 1, via profileID)

 (resourceID maps to monitoredRsrcID, via profileID)

 (via profileID)

 (resourceID maps to origMonitoredID when 

origMonitoredIDType is 1, via profileID)

 (via resourceGroupID, profileID)

 (via resourceSkillMapID, profileID)

 (via resourceLoginID, profileID)

 (assignedTeamID maps to teamID, via profileID)

Database table name: ResourceGroup

The Unified CCX system creates a new record in the ResourceGroup table when a resource group is set 
up in the Unified CCX Administration. 

A ResourceGroup record contains information about the resource group. One such record exists for each 
active and inactive resource group.

The Resource Group table contains the fields shown in 

.

assignedTeamID

Identifier of the resource’s assigned team.

int

NOT NULL

resourceFirstName

The resource’s first name.

nvarchar(50)

NOT NULL

resourceLastName

The resource’s last name.

nvarchar(50)

NOT NULL